ISEAL Alliance

UTZ CERTIFIED is recruiting for a Member Support Team Manager to define operational targets, coordinate critical processes and set up and monitor internal SLAs.

Deadline for Applications: 7 Mar 2012

Location: Amsterdam, Netherlands

UTZ CERTIFIED jobs webpage

For a large variety of stakeholders UTZ has developed a portfolio of activities. The Member and Program Support Department ensures optimal workflow and excellent output for the primary commercial processes. Together with your team members you ensure optimal output. As the team lead you define operational targets, you coordinate critical processes and you set up and monitor internal SLAs. Recognizing the interests of all stakeholders you are a pragmatic, clear and reliable team captain. UTZ CERTIFIED creates great value and has great potential; as a seasoned workflow professional you lead the skilled and motivated UTZ Member Support Team to optimal performance.

RESPONSIBILITIES:

• Result responsible for both quantitative and qualitative workflow targets to meet
• Streamline processes and give definition to and coordination of department activities and roles
• Line management, project management and interdepartmental collaboration
• Strong and clear leadership of a team
• Planning, monitoring, reporting

The Member Support Team Manager reports to the Commercial Director.

CANDIDATE REQUIREMENTS:

• Operational excellence track record in commercial workflow and business logistics, in an international context
• Strong customer orientation and ICT skills (CRM, ERP, Workflow)
• Initiator, strong communicator, verbal and written, with intercultural skills
• Team lead track record, hands-on and with overview
• Fluency in verbal and written English. Either German or French is a pré.
• Minimum Bachelor’s degree in business, logistics, or related
• Minimum 6 years of work experience, minimum 2 years in a closely related field
• Good understanding of the various sustainability stakeholders actors and interests in market dynamics

Employment is based upon 32 - 40  hours/week. The position is based in Amsterdam. UTZ can only consider candidates who have a work & residency permit for the Netherlands/EU.

This is your opportunity to create real value for a meaningful global sustainability initiative!

Please send your application to application [at] duurzaamheidwerkt [dot] nl before March 7, 2012 mentioning Member Support Team Manager in the subject line. First round interviews will start in week of 12 March 2012. For more information about this position please contact Annelies Pijnenburg, +31 (0) 6 46 68 01 91.

For more information about UTZ CERTIFIED Good Inside visit www.utzcertified.org.